Customer Choice

After an accident, many South African motorists are told by their insurer to use a specific panel beater — often described as an "approved," "preferred," or "nominated" repairer. While these workshops may be perfectly competent, the implication that you must use them is misleading. South African consumers have the legal right to choose their own repairer, and this right is protected regardless of what your insurance policy states.

Understanding the difference between these terms, and knowing how to assert your choice, can make a real difference to the quality of your repair and your overall experience. Some vehicle owners worry that choosing an independent repairer will void their warranty or cause problems with their claim — but this is not the case under South African law.

The guides below explain your rights in plain language, break down the terminology insurers use, and address common concerns about warranties and repair quality when choosing your own panel beater.